You will receive information regarding the status of your order by email during the shipment process. You can also log in to your account and check the status of your order in "My orders”.

The moment your package is sent, you will receive an email from us with the Track & Trace code with which you can track your order.

Please note: the Track & trace code only works once your package has arrived at the DHL terminal.

We try to send packages within 24 hours after we received your order, with the exception of weekends and bank holidays

You can receive your order at your home address or work address. It is also possible to let your order be delivered at a DHL service-point.

It is not possible to deliver your order to a PO box.

Unfortunately, once your order has come through, we cannot make any changes. This includes the delivery address, change sizes or change items.

Your package will usually be delivered within 1-3 working days within The Netherlands, Belgium and most parts of Germany. Other countries can take up to 3-5 working days

We offer free shipments for all QUBZ items within The Netherlands.

We charge a shipment fee of €8,95 for Belgium, Luxembourg & Germany.

We charge a shipment fee of €14,- for France and Austria

Note: we have different shipping rates for other countries. This will be calculated during checkout.

If you accidentally receive a product that you did not order or something is missing from your order, please do not hesitate to contact our customer service.

If you send us an email, please don’t forget to include your order number as this will speed up the process.

Unfortunately, this can happen and we are very sorry if you experience any inconveniences. In this case, it is possible that the package has been delivered to a nearby location i.e. your neighbors or to a DHL-point.

If this is not the case, please contact our customer service.